優尼華盛
Refund & Delivery Policy
How reports are delivered, and why all sales are final.
1. Delivery
After payment, a download link is shown on screen immediately and also emailed to the address you enter at checkout. Each report is delivered as PDF files (Chinese and English editions).
If you have not received the email within one hour, please check your spam folder first, then contact us at market@hotel-strategies.hk with your order email address. We will resend your files within two working days.
2. All sales are final
Because our reports are digital products that can be accessed in full as soon as they are delivered, all sales are final. Once an order is completed we do not offer refunds, returns or exchanges, including where you change your mind or purchased the wrong report.
Please review the free sample, table of contents and report details on each report page before you buy.
3. Faulty files and billing errors
If a file is damaged, will not open, or is not the report you ordered, contact us within 14 days of purchase and we will send you a correct file.
If you were charged more than once for the same order, contact us and we will return the duplicate charge once verified.
4. Contact
market@hotel-strategies.hk — please include the email address used for your order.
Last updated: 8 October 2026
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If you wish to purchase research reports, learn about database services, or discuss strategic advisory and ESG projects, please email us and we will respond promptly.